Accelerator

Other Azure & AI Integrations

Connect every system across your organisation, apps, data, files and SaaS, cloud and on-prem, with applied AI where it adds value. Real integrations, running in production.

The business problem

Disconnected systems slow you down

Most organisations run dozens of systems that don't talk to each other. Data sits in silos, and brittle point-to-point links create delays and errors.

  • Manual re-keying between systems
  • Data silos and inconsistent information
  • Fragile, one-off integrations that break
  • No single view of what's flowing where
What we have

Any-to-any integration on Azure

We connect any systems across your organisation using Azure Integration Services, reliably, in real time or batch, orchestrated and monitored end to end.

  • Connects cloud and on-prem, apps, data and SaaS
  • APIs, files and events, real-time or batch
  • Transformations and orchestration built in
  • Monitored and alerting end to end
How it works

From silos to a connected organisation

STEP 1

Map

Understand your systems and where data needs to flow.

STEP 2

Build

Build reliable integrations with Azure Integration Services.

STEP 3

Orchestrate

Coordinate flows, transformations and business rules.

STEP 4

Monitor

Watch everything end to end, and scale as you grow.

Key capabilities

Built to connect everything

Any-to-any connectivity

Cloud, on-prem, apps, data and SaaS, connected reliably.

Real-time & batch

APIs, events and file transfers, however your systems work.

Transform & orchestrate

Map formats and coordinate multi-step business flows.

Monitoring & alerting

Full visibility of every flow, with alerts when needed.

Azure Integration Services

Built on API Management, Logic Apps, Service Bus and Event Grid.

Secure & scalable

Enterprise-grade security that grows with your business.

Solutions we've built

Real integrations, running in production

A selection of Azure and applied-AI integrations we've delivered, payroll, order dispatch, data sync, governed APIs, centralised observability and AI-assisted support, and many more.

Payroll → ADPHR & Payroll

Daily HR employee delta transformed to ADP CSV, PGP-encrypted and delivered to ADP SFTP, with HR notified on send.

Payroll → TMFHR & Payroll

Country-wise scheduler and transform Logic Apps extract payroll for multiple markets, PGP-encrypt and dispatch over SFTP.

Payroll → Workday via SnowflakeHR & Payroll

On-prem payroll lands in a private Storage account, is processed in Snowflake, pulled by Data Factory, PGP-encrypted and collected over SFTP.

Order dispatch → CRMCRM & Orders

Dispatched order details pulled from a partner order API over a secured network and pushed to the CRM via a Logic Apps connector.

Student data syncData sync

Delta files ingested via Data Factory, processed by blob- and queue-triggered Functions with exception handling, and pushed through an Enterprise API Gateway, with daily exception reports.

Centralised exception handling & dashboardObservability

A unified exception-handling and logging framework across every integration, API Management, Service Bus, Functions and custom Log Analytics tables, surfaced in a real-time Azure Monitor dashboard.

AI ticket intelligenceApplied AI

An AI layer over the ticketing system: instant summaries, automated category classification at 90%+ accuracy, and semantic knowledge-base recommendations.

ERP ↔ Data warehouse syncData

Dozens of interfaces keep the ERP and the data warehouse in sync, full loads and 3-hourly deltas, orchestrated with Logic Apps and Data Factory.

Partner PO → ERP (IDOC)EDI

Partner purchase-order files are received, transformed to IDOC XML and delivered to the ERP, orchestrated across Logic Apps via a message broker.

3PL logistics ↔ ERPLogistics

Advance shipment notices, stock-on-hand and adjustments are exchanged between the 3PL and the ERP via Logic Apps and Service Bus queues.

Email → data ingestionData

Scheduled mailboxes are polled for attachments, captured to SharePoint and the data lake, and processed downstream.

The breadth

60+ integration interfaces, in production

Beyond the flagship flows above, we run a large landscape of Azure integrations across HR, ERP, data warehouse, logistics, EDI and content, file-, event-, API- and schedule-driven, all monitored and alerted.

ERP ↔ Data warehouse60+ interfaces · delta every 3 hoursLogic Apps · Data Factory
Planning & forecasting → Data warehouseForecasts, stock-on-hand, back ordersData Factory
Accounting (SaaS) → Data warehouseDaily CSV loadsData Factory
Content / DAM → Data warehouseDaily content syncData Factory
Distributor data → Data lakeScheduled CSV pipelinesData Factory
HR → Data warehouseEmployee & cost-centre, dailyAPI Management
SharePoint → Data lakeFile-triggered captureLogic Apps
Email attachments → Data lakeScheduled mailbox pollingLogic Apps
Retail EDI ↔ ERPOrders, POAs & invoices · multi-partnerLogic Apps · Service Bus
3PL logistics ↔ ERPASN, stock & adjustmentsLogic Apps · Service Bus
4PL email orders → ERPParse, transform & deliverLogic Apps · Functions
Cross-ERP file sync → ERPSFTP file → IDOC transformLogic Apps · Service Bus
Planning uploads → SaaSExcel scorecards & P&LLogic Apps · OAuth
Order dispatch → CRMDispatched order detailsLogic Apps
See it in action

AI ticket intelligence

An AI layer over the support desk, instant summaries, a suggested resolution with cited references, knowledge-base matches and confidence scoring, so agents resolve faster with less searching.

Support desk, AI assist109 tickets
5022394Alumni email enquiryEnd user servicesLowOpen2d 4h
5022325Alumni email enquiryEnd user servicesLowOpen1d 6h
5022135General advice, timetable & enrolmentEnd user servicesLowClosedResolved
AI-generated summary
Intelligent analysis of ticket content
The user requested general advice on timetable and enrolment information. IT support provided guidance on where to locate it. The issue was resolved and the ticket closed.
Suggested resolution
AI-powered suggested resolution
No further action required, the ticket is resolved and closed. For similar future queries:

Advise students to sign in to the portal using the “New Student” option if they are not yet enrolled.
Inform students that email, LMS and library access is available only after enrolling in at least one subject.
Direct enrolment issues to the Student Hub for further assistance.
For persistent login issues, escalate to Identity Management.
References: KB, “New-student login guidance for new applicants”
AI KB matches, top matches
78%
📖
Recommended knowledge base
2 relevant articles found
✦ Ask AI assistant
Ticket details
Created2026-01-31 15:06
Assigned toA. Reviewer
Sub-categoryGeneral
Confidence72%
SLA status
4h 12mRemaining
Illustrative recreation of the AI-assisted support interface.
See it in action

Integrations at work

Because these run in production, the value shows up in operations, a live monitoring dashboard for transactions and exceptions, and a run monitor across every scheduled integration.

Integration monitoring, dashboardLast 24h
12,480Transactions today
37Exceptions
99.7%Success rate
3Open alerts
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Mon
IntegrationSeverityMessageTimeStatus
Payroll → TMFWarningSFTP retry succeeded after a transient error05:06Resolved
Order dispatch → CRMErrorTimeout calling partner order API08:47Investigating
Data syncInfoDelta batch completed, 860 records09:00OK
Payroll → WorkdayWarningLate source file, reminder sent06:20Resolved
Integration operations, scheduled runsToday
IntegrationScheduleLast runRecordsDurationStatus
Payroll → ADPDaily 05:0005:021,2842m 10sSuccess
Payroll → TMFDaily 05:0005:063,9024m 40sSuccess
Payroll → WorkdayDaily 06:0006:011,1103m 02sSuccess
Order dispatch → CRMEvery 15 min09:154212sRunning
Data syncHourly09:0086048sSuccess
Illustrative recreations of the operations dashboards.
The integration suite

Built on Azure Integration Services

We use the full Azure Integration Services suite, the right tool for each connection, monitored and resilient end to end.

Azure Logic AppsAzure Logic AppsService BusService BusAPI ManagementAPI ManagementEvent GridEvent GridAzure FunctionsAzure FunctionsAzure Data FactoryAzure Data FactoryIntegration AccountIntegration Account
The impact

One connected organisation

Any-to-anySystems connected
Real-timeOr batch, your choice
Azure-nativeIntegration Services
End-to-endMonitored & secure
Break the silos

Let's connect your systems

Tell us what needs to talk to what, and we'll design a reliable way to make it flow.

Get in touch →